Returns

Thinking about sustainability and being environmentally smart is something we do continuously. Returns are unfortunately a growing environmental problem and we always aim to improve our products as well as our product information on the website to reduce the number of returns. Sometimes, of course, it happens that a garment doesn’t fit or isn’t what you expected. In that case, you always have the right to return within 30 days. Read below for information on how to return your item(s) to us.

Return Policies

✓ You can make returns within 30 days.
✓ The returned item(s) must be unused and undamaged, with all labels and original packaging remaining.
✓ For hygiene reasons, panties cannot be returned
✓ We do not handle any exchanges. Please, make a return and a new purchase instead.
✓ We will refund returned items but not any shipping charges additional to the original order.
✓ It normally takes around two weeks from the time you send your returns for a repayment to be made.

✓ To make a return: log in to My Account, find your order and register the return. A return label will then be sent to your email address once the return is registered.

 

Returns for 3-for-2 and other bundle offers

If you return one or more items that were part of a bundle offer (e.g. “3 for 2”), the discount will be adjusted.

This means you pay the regular price for the items you keep, and we refund the difference.

Exchanges are unfortunately not possible. If you want a different item, please place a new order.

 

Orders with gift card

If you have paid with a gift card, refunds are generally issued in the form of a new gift card or store credit.

Combined payment:

If you have paid using a combination of a gift card and another payment method, the gift card portion will be refunded as a gift card/store credit, while the remaining amount will be refunded to the original payment method.

Note: For returns and refunds on an order paid with a gift card, the newly issued gift card cannot be used on the same order.

 

My Account

✓ Under My Account you can view your order information as well as your login details and more.

✓ To log in to My Account, please see the information in the email you received in connection with your order.

Sweden

For returns from Sweden, please click here.

Germany

For returns from Germany, please click here.

US / UK / Canada / Switzerland

✓ The cost for return is 14 USD. The amount will be charged when we handle your refund.

 

Norway

✓ The cost for return is 80 NOK. The amount will be charged when we handle your refund
✓ Pack your products together, please reuse the original packaging if possible.

Austria / Belgium / Czech Republic / Estonia / France / Greece / Ireland / Italy / Latvia / Lithuania / Luxembourg / Poland / Portugal / Spain / The Netherlands

✓ The cost for return is 9 EUR. The amount will be charged when we handle your refund.
 

Australia / Bulgaria / Croatia / Cyprus / United Arab Emirates / Hong Kong / Iceland / Israel / Japan / Kuwait / Malta / New Zealand / Romania / Singapore / Slovenia / Slovakia / Switzerland / South Korea / Taiwan / Turkey / Hungary

✓ To make a return: log in to My Account, find your order and register the return. A return label will then be sent to your email address once the return is registered.

MonthlyCup/Monthly Of Sweden
Olofsdalsvägen 23
302 41 Halmstad, SWEDEN